Sales Adjustments

Customer Invoice Disputes

In case there are discrepancies found by the customer, for example, the number of goods they actually receive differs from the invoiced number, the Customer invoice dispute is registered based on the customer invoice. You can use this document for both standard and advanced warehouses.

To enable it in the system, go to Master data and settings > Sales and select the Customer invoice disputes checkbox.

Go to Sales > Sales documents (all).
Select the required Customer invoice and click Generate > Customer invoice dispute.
On the Goods tab, change the Actual quantity for the goods with discrepancies.
Click Discrepancy treatment and specify how you want to settle the discrepancy.
In case of surplus, you can:

Invoice the surplus. Sale is increased by the amount of overdelivered goods.
Invoice the surplus and create Goods return. Sale is increased by the amount of overdelivered goods. The request to return the overdelivered goods is registered.
Return the surplus. Overdelivered goods are returned to the warehouse. Documents are not changed.
Disregard the surplus. No goods are sent back, and no documents are created.

6. In case of shortage, you can:

Register. Sale is reduced by undelivered goods.
Register and supply additionally. The current sale is reduced by undelivered goods. A new sale for the missing goods is created.
Supply additionally without registering. You send undelivered goods to the customer without registering any documents.
Disregard the shortage. No goods are sent to the customer, and no documents are created.

7. Depending on the selected options, on the Main tab, the system will show you the options to register this discrepancy in the system:

Change sale.
Register a sales adjustment (error correction). If errors found in original documents.
Register a sales adjustment (as agreed by the parties). If you and your customer agreed to make changes to the original documents.
Register a sales adjustment (sale of overdelivered/return of underdelivered goods).

8. Specify the In progress status and Post the document. Otherwise, it will be impossible to create the adjustment documents.
9. Click the Issue documents hyperlink below the registration options on the Main tab to see what documents you need to create further.
10. Create each document one by one.
11. Once you are done, change the Customer invoice dispute status to Processed.

Sales Adjustment

You can use the Sales adjustment document when there is no physical movement of goods (for example: surpluses or shortages were identified, goods were not physically returned from the customer, the customer has a shortage, and so on).

To enable it in the system, go to Master data and settings > Sales and select the Sales adjustments checkbox.

Go to Sales > Sales documents (all).
Select the required Customer invoice and click Generate > Sales adjustment.
Select the required business transaction:

Price revision note.
Error correction note.
Additional customer invoice.
Goods return note.
AR/AP decrease (summary).
Receivables increase (summary).

4. Depending on the selected action, do the following:

In case of Price revision note or Error correction note:

Make the necessary changes on the Goods (after adjustment) tab.
On the Discrepancies tab, click Fill in discrepancies.

In case of Additional customer invoice or Goods return note:

On the Goods tab, specify the overdelivered/underdelivered items.
Click Set posting option and select the relevant value.

In case of AR/AP decrease (summary):

On the Receivables decrease tab, specify the Reduction amount.
Enter the Adjustment reason.

In case of Receivables increase (summary):

On the Receivables increase tab, specify the Increase amount.
Enter the Adjustment reason.

5.Click Post and close.

To provide sales adjustments to customers:

Open the required Sales adjustment document.
Click Print and select an applicable print form.
Print the document and provide it to the customer.