Registering Payments from Customers

When you receive a payment from the customer, you can register it based on the sales order, customer invoice, or commercial invoice documents. A payment can be made from the bank account or in cash.

To register a bank payment from the customer:

1. Go to Sales > Sales documents (all) / Sales > Sales orders / Sales > Commercial invoices.
2. Select the required customer invoice / sales order / commercial invoice.
3. Click Generate > Incoming payment.
4. Check the populated details and enter the missing info.
5. To specify that the payment is processed by the bank, select the Processed by bank checkbox. Otherwise, the system will not record the money as received.
6. Post the document.

To register a cash payment from the customer:

1. Go to Sales > Sales documents (all) / Sales > Sales orders / Sales > Sales > Commercial invoices.
2. Select the required customer invoice / sales order / commercial invoice.
3. Click Generate > Incoming payment – Cash account.
4. Check the populated details and enter the missing info.
5. Post the document.